1. Overview

At Agri Solsec we want every farmer, smallholder, and rural property owner to be confident in the equipment they receive — whether it is a solar PTZ camera watching over a kraal, a trail camera in a game block, a PIR solar alarm protecting a workshop, or a solar pump on a borehole. This Return Policy sets out the circumstances in which you can return a product, how the process works, and what you can expect from us.

This policy operates alongside (and does not limit) your statutory rights under the South African Consumer Protection Act, 2008 ("CPA") and the Electronic Communications and Transactions Act, 2002 ("ECTA").

2. Your Cooling-Off Right (Distance Sales)

Because most of our orders are placed through our website, you generally have the right under section 44 of ECTA to cancel an order without reason and without penalty within seven (7) calendar days after the date of delivery. To exercise this right:

• Contact us at agrisolsec@gmail.com within 7 days of receiving the product;
• Return the product unused, in its original condition, with all accessories, manuals, and original packaging; and
• Return it at your own cost using a tracked, reputable courier (we'll happily recommend one).

Once we receive and inspect the product, we will refund you in full to your original payment method within a reasonable time (typically within 14 days). We may deduct a reasonable amount from the refund where the product has been used or damaged beyond what is necessary to inspect it, in line with section 44 of ECTA.

The cooling-off right does not apply to certain orders permitted by ECTA, including goods made or customised to your specifications, perishable items, or audio/video recordings or computer software that have been unsealed.

3. Damaged, Defective, or Incorrect Items

Under section 56 of the CPA, all goods we sell carry an implied warranty that they are reasonably suitable for their intended purpose, of good quality and free of defects, and durable for a reasonable period of use. If, within six (6) months of delivery, a product proves to be defective or fails to meet this warranty, you have the right to choose one of the following:

• Repair of the product, where reasonably possible;
• Replacement with the same product (or, if unavailable, a comparable alternative); or
• Refund of the purchase price.

If your order arrives damaged, defective, or is the wrong item, please:

1. Take clear photos of the packaging and the product before unpacking further where possible;
2. Contact us within 7 days of delivery at agrisolsec@gmail.com or +27 71 202 2726 with your order number, photos, and a brief description of the issue; and
3. Wait for our return instructions before sending anything back.

Where the issue is our responsibility (damage in transit, defective product, or incorrect item shipped), we will arrange and cover the cost of return collection or reimburse reasonable return shipping. Replacement, repair, or refund will be processed without charge to you.

4. Change-of-Mind Returns Outside the Cooling-Off Period

If you would like to return a product simply because you changed your mind, and it is outside the 7-day cooling-off window described in section 2, we may, at our discretion, accept the return on the following conditions:

• The request is made within 14 days of delivery;
• The product is unused, in its original sealed packaging, with all accessories, mounting hardware, manuals, and SIM cards (where applicable);
• The product is not on the list of non-returnable items in section 6 below; and
• You cover the return shipping cost using a tracked courier.

Approved change-of-mind returns are refunded to the original payment method, less any reasonable handling fee disclosed to you in writing before the return is collected. We do not offer change-of-mind returns on products that have been installed, mounted, powered on for extended testing, or registered with the manufacturer.

5. Manufacturer Warranties

Many of our products — including solar PTZ cameras, trail cameras, PIR alarms, solar panels, batteries, and pumps — come with a manufacturer's warranty in addition to your statutory rights. The duration and terms vary by product and brand. Where a manufacturer's warranty applies, we will let you know at the point of sale or include the warranty card in the box.

For warranty claims, contact us first — we will help you log the claim with the manufacturer or repair agent, and where possible we will manage the process on your behalf.

6. Items We Cannot Accept Back

For health, safety, and practical reasons, the following items cannot be returned unless they are defective:

• Items that have been installed, mounted, hardwired, or fitted on a structure;
• Items damaged by misuse, neglect, lightning, water ingress (for products not rated for it), animal damage, theft, or unauthorised modification;
• SIM cards that have been activated;
• Consumables such as batteries that have been used, opened, or partially discharged beyond initial test;
• Custom-built or special-order items configured to your specifications; and
• Gift cards and downloadable content.

7. Refunds

Once we receive and inspect a returned product, we will let you know whether the return has been approved. Approved refunds are processed back to the original payment method within a reasonable time, typically within 7–14 working days. The actual time it takes for the funds to reflect in your account depends on your bank or card issuer.

Original shipping fees are non-refundable in the case of change-of-mind returns. They are fully refundable where the return is the result of a defective, damaged, or incorrect item supplied by us.

Where a refund is delayed beyond what we have communicated, please contact us at agrisolsec@gmail.com and we will follow it up.

8. Exchanges

The fastest way to exchange a product (for example, swapping for a different model or capacity) is to return the original item under one of the procedures above and place a new order for the replacement. Where we have stock, we will do our best to expedite the new order so the replacement reaches you with minimal delay.

9. How to Start a Return

To start a return or warranty claim, please contact us with the following information:

• Your order number and the name on the order;
• The product(s) you would like to return;
• The reason for the return; and
• Photos or a short video of the issue, where applicable.

We will respond with a return reference and clear instructions — including the address to send the product to — within two (2) working days.

Returns & Warranty Contact
Email: agrisolsec@gmail.com
Phone / WhatsApp: +27 71 202 2726
Location: Schweizer Reneke, North West, South Africa

10. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our process, the products we sell, or applicable law. The updated version will be posted on this page with a revised "Last updated" date.

11. Your Statutory Rights

Nothing in this Return Policy is intended to limit your rights under the CPA, ECTA, or any other applicable South African law. Where there is a conflict between this policy and your statutory rights, your statutory rights prevail.